Critical Power Services
When you Invest in our Products we Ensure the Continuous Uptime of your Critical Operations to Maximise your Resources and Performance
At Anord Mardix, we’re committed to providing a wide range of services that are designed to meet your critical infrastructure support needs. We understand the criticality of uptime to your business and the need to protect your investment in critical assets.
So whether you’re looking for installation, engineering, project management, site modification, maintenance, training or monitoring services, we’ve got solutions geared to your specific needs.
Through our dedicated in-house service division, we offer a full suite of service solutions which are tailored to the specific requirements of our valued clients. Regardless of what stage the equipment is at in your facility life-cycle, we ensure that your on-going service needs are looked after, consistently. We understand the criticality of uptime to your business and fully support you in protecting your people and assets, 24/7. Whether you require a one-off site modification, start-up support, planned maintenance or a dedicated 24/7 callout facility, we are here and will work to produce an SLA that gives you peace of mind wherever you are.
Our core offers include 4 hour emergency response with guaranteed response times by qualified, highly skilled Critical Power Services engineers, 24 hour telephone technical support, live non-invasive and fully isolated servicing of the entire critical power system. We also offer our service customers proactive support and planning for any forth coming shutdown or project.
Our corporate support contracts are tailored to fit your specific requirements and can include various elements of our offer ranging from expert thermographic surveys to fully managed shutdowns, emergency response to power management systems support. Providing peace of mind in both technical and commercial terms, our in house approach ensures a high quality, seamless delivery.
Supporting in excess of 1,500,000 critical final circuits in data centers around the globe, we believe that every step of your power lifecycle merits expert attention from our dedicated teams. With Anord-Mardix Critical Power Services as your proactive servicing partner you can take advantage of specialist knowledge and unrivaled professional support.
An unrivalled method of non-invasive predictive service for electrical, mechanical and engineering applications, thermal surveying is ideal for fault detection, load testing and temperature trending. Used onsite or during the factory build process it helps avoid failures, downtime and business disruption. We have incorporated thermal imaging into our predictive maintenance for over a decade and currently process a staggering 150,000 images per year. Our specialist engineers are trained by our in house experts who have amassed extensive subject specific experience.
All Anord Mardix switchboards feature Mardix Thermagrid (secure thermal imaging ports) for live thermal imaging so our specialist servicing engineers can safely obtain the temperature for that particular device or section. Our engineers conduct a detailed thermal survey of all power connections and functional devices. Reports account for attenuation, emissivity, transmission loss, IR reflection, ambient temperature and load. All results are inspected and certified by our specialist thermography analysts.
Avoid costly switchgear failure and stay one step ahead with spares and crash kits from Anord Mardix.
In the event of switchgear failure it is critical that the Mean Time To Repair (MTTR) is reduced as much as possible, minimising both the business disruption and the potential costs. Our experience in bespoke switchgear design allows us to identify the components that are critical to supporting your load and create a spares crash kit for you to hold on site. This ensures critical parts are immediately available to site engineers responding to an emergency situation, vastly reducing downtime.
Spares / Crash Kits in focus
- Reduce MTTR
- Peace of mind
- Specialist component knowledge
- Support for all third party equipment
- Prepare for emergency situations
- 24/7/365 emergency assistance
- Reduce downtime
- Guaranteed timescales
Customers secure preferential manufacturing terms for replacement / extension equipment. In the event of a disaster Anord Mardix can re-produce equipment or design critically required modifications from 3D and DTM files which we retain securely just for our service customers. Our customers are safe in the knowledge that our engineers are fully supported by our 24hr manufacturing and component stock facilities, greatly reducing the MTTR.
Switchgear warranty is 15 months from delivery or 12 months from commissioning; whichever the sooner. Should you wish to extend this we can provide warranties for up to 5 years.
Customers who sign up for extended warranties benefit from the following:
- 24 hour target response time
- All parts, consumables and labour included
- Technical support during normal working hours
We offer comprehensive training packages either on-site or at our own facilities, all sessions are conducted by our senior engineers. Typically a classroom session, for up to 8 people, is held for the first half of the day followed by hands-on operational experience within the installation.
We offer the following training;
- LV switchgear – Basics
- LV switchgear – Intermediate
- LV switchgear – Advanced
- Busway Tapoff Installation
- PMS/EMS System Training